Return & Refund Policy

At JessTools, we stand behind the quality of our industrial equipment. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully, as heavy freight shipping requires specific procedures.

Return Window

You have [30] days from the date of delivery to initiate a return for an eligible item. Requests made after this [30]-day window will not be accepted.

Item Eligibility and Condition

To be eligible for a full refund (minus applicable shipping and restocking fees), the equipment must meet the following criteria:

Condition: The item must be unused, in its original condition, and completely free of dirt, wear, or job-site damage.
Packaging: The item must be in its original packaging or securely strapped and crated on a pallet, ready for LTL (Less-Than-Truckload) freight pickup. All original manuals, accessories, and parts must be included.
Non-Returnable Items: We do not accept returns on [custom-built augers, clearance items, or used drill bits/consumables].

Note: JessTools reserves the right to reject a return or issue a partial refund if the equipment is returned damaged, used, or missing components.

How to Initiate a Return (The RMA Process)

Do not ship equipment back to our warehouse without authorization. To start a return:

Request an RMA: Contact our support team at [Support Email] or call us at 573-983-2057 to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for the return.
Freight Coordination: Because of the size and weight of our equipment, standard mail cannot be used. Once your return is approved, our team will help coordinate an LTL freight pickup from your location, or provide instructions if you prefer to arrange your own freight carrier.
Prepare for Pickup: Clearly write the RMA number on the outside of the crate or packaging. Ensure the equipment is safely secured to a pallet.

Shipping Costs and Restocking Fees

Heavy freight is expensive, and our fee structure reflects the actual costs of moving and inspecting industrial machinery.

Buyer’s Remorse (Change of Mind): If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for all return freight costs. Additionally, the original delivery fee (e.g., the $200 standard freight charge) is non-refundable.
Restocking Fee: All standard returns are subject to a [15%] restocking fee to cover the cost of receiving, inspecting, and repacking the machinery. This fee will be deducted from your total refund.
Damaged or Defective Equipment: If the equipment arrives damaged or fails due to a manufacturing defect upon first use, JessTools will cover 100% of the return freight costs and waive all restocking fees. You must report shipping damage within [48 hours] of delivery and provide photos of the damaged crate and equipment.

Refund Processing Timeline

Once the returned equipment arrives at our Hunnewell, MO warehouse, our technicians will inspect it within [3 to 5] business days.